FAQs

Return Policy

If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us within 7 days of the purchase.
We will send you an email as soon as we have completed your return, this can take up to 14 days from when the courier collects it.
Any refund amount due could take up to 30 days to reach you from the moment you receive your confirmation email.
  • Customers can exchange/return their order within 7 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@ximivogueretail.com and we will get back to you.
  • If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@ximivogueretail.com.
  • To maintain strict hygiene standards of our products, we do not accept returns on under garments

Account

You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

Refunds

We will refund any item(s), returned in the same state as you received them in, with all labels and tags still attached.
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel.
We don’t currently offer an exchange service. If you would prefer items in another colour or size, please just return the items you don’t need and place a new order on the website.

Delivery

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Payment

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at support@ximivogueretail.com or call us on our helpline, and we’ll help sort things out.

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:
  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@ximivogueretail.com.

Orders

To place your order, follow these steps :
  • Browse and choose through our wide range of products until you find something you like.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing XIMI Vogue India account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
    • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
    • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
      Yes, we absolutely do. You can email us with your order and design details at support@ximivogueretail.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

      To try out the products you can visit any XIMI Vogue store near you.

      If your order is not yet placed, you can just go to the product(s) you want to add, select the quantity and add to cart. Your cart will get updated with the selected product(s). In case you have already placed the order, you will not be able to add more products to that. But you can always buy more products in a different order and we’ll try and get them across as soon as possible 🙂